1. How do I order a SIM card from you?

You can order your SIM card directly through our website. Select the desired prepaid plan, add the SIM card to your cart, and complete the checkout process. Alternatively, you can visit one of our retail partners, where you can also have your SIM activated on-site.

2. Which payment methods does Variatel accept?

We accept credit and debit cards, PayPal, and SEPA direct debit.

3. How long does it take to receive my SIM card?

Shipping usually takes 2–3 business days.

1. How do I activate my SIM card?

After receiving your SIM card, please visit our activation portal. Enter your card details there and complete the identification process if not already done.

2. Which identification methods are offered?

We support online identification via the Nect Wallet or on-site identification at one of our retail partners.

3. How long does it usually take for the card to be activated?

Your SIM card is typically ready for use within one hour after successful identification.

4. Which data and documents do I need to provide during registration?

By law, you are required to provide your full name, address, and a valid ID (ID card, passport, or German residence permit). Additional information can be optional but helps us communicate with you more efficiently.

5. What can I do if activation was not successful?

First, please double-check all the information you entered, as well as your internet connection. If you still experience issues, contact our customer service so that we can work together on a solution.

1. Which plans does Variatel offer and what do they include?

We offer various prepaid bundles with different data volumes and minutes. You can find an overview on our website under “Plans.”

2. What happens if I use up my data volume within the 28-day validity period?

Once you have used up your data volume, you can book one of our extra data add-on packages. Please note that these are only available in combination with a Varia package and follow the same validity period as your existing Varia package.

3. How long is my bundle active, and where can I check it?

You can view the remaining validity period of your bundle in your online customer account or in our Variatel Connect app. There you can see the remaining days. Alternatively, dial *141# to check your bundle status.

4. How much high-speed data volume do I have left?

To check your bundle status, simply dial *141#.

5. Can I renew or cancel my bundle early so it does not renew automatically?

Yes, that is possible. If you top up your credit sufficiently before your current Varia package expires, it will automatically renew at the end of the period. If you do not wish this to happen, you can easily disable the automatic renewal in your customer account or in the Variatel Connect app.

6. How long does my card remain active if I do not top up?

Our prepaid plans generally have an inactivity period of 3 months. If, during this time, you do not make any chargeable use (e.g., phone calls, text messages, or data usage), your SIM card will switch to “COLD” status for an additional month. Should you top up your balance within these 30 days, your SIM card will be reactivated. If no top-up is performed, the card will be deactivated automatically.

7. Does my credit expire if I do not use it?

Your credit normally does not expire as long as you actively use your SIM card or top it up in a timely manner. Please refer to our Terms and Conditions for further details.

8. Are there roaming fees in the EU?

Within the EU, you benefit from regulated roaming conditions, meaning your plan usually works the same as it does at home.

9. What are the costs for calling premium numbers or making international calls?

Calls to premium numbers and international destinations are charged at a separate rate per minute. You can find a price list on our website.

1. How can I top up credit on my SIM card?

You can top up your credit in various ways – via USSD code, online through our website, or conveniently in the app. For detailed information, please visit our service page “Top up”.

2. Does Variatel offer eSIMs, and how can I use them?

Yes, we do offer eSIMs. After purchase, you will receive a QR code that you can scan with your eSIM-compatible device to activate the card.

3. My phone was stolen—what can I do, and how do I block my SIM card?

Please contact our customer service immediately so we can block your SIM card. If you wish, we can send you a replacement card with the same phone number.

4. Can I use the SIM card in any device (smartphone, tablet, router)?

Our SIM cards are generally compatible with most common devices, as long as they are not locked to a specific network. Just make sure you choose the correct SIM size (nano, micro, or standard).

5. How do I check my current usage (data, calls, SMS)?

You can view your usage at any time in our online customer portal or in the Variatel Connect app.

6. How do I access my voicemail?

To listen to your voicemail, simply dial the short code 3311 on your device.

1. Why isn’t my internet working even though I have data volume?

Restart your device and check your APN settings. If the issue persists, please contact our customer service.

2. How can I reach customer service?

Call us at: 0180 666555444 (Mon–Fri: 10 a.m. – 7 p.m.)

Send us an email at: customer.service@variatel.de

3. What should I do if my SIM card does not arrive or is defective?

Please get in touch with our customer service so we can check the delivery status or arrange for a replacement if necessary.

4. I entered my PIN incorrectly three times—how can I reactivate my SIM card?

In this case, you will need your PUK (Personal Unblocking Key), which can be found in your welcome letter or in your customer account. Enter the PUK to unlock your SIM again.

5. How do I reset my password for the customer portal?

Use the “Forgot Password?” function on our login page. You will receive an email with a link that allows you to set a new password.

6. How do I cancel my Varia package?

Since our plans are prepaid, a formal cancellation is not usually necessary. If you do wish to deactivate your card, please contact our customer service.