You can top up your SIM card online via our website, via the app or at many points of sale.
You can top up your credit at any time. Without credit, chargeable services are not available, but you can still be reached.
Yes, you can bring your existing phone number with you. We will be happy to help you with the change. You can find details on ourNumber portability„
You can check your credit balance at any time by dialling *144#.
You can view the status of your package via *141#
The process usually takes 5 to 10 working days, depending on your previous provider
Yes, your old number will remain active until the transfer is successful.
INFORMATION: MAINTENANCE WORK (as at 03.01.2025)
Dear customers,
we wish you a happy and successful New Year 2025! We hope you have had a good start to the new year.
At the same time, we would like to inform you that maintenance work is currently being carried out on our network in order to further improve the quality and stability of our services. During this time, there may be occasional connection disruptions.
If you are affected by these disruptions, we ask for your understanding. Our team is working hard to complete the maintenance work as quickly as possible and with minimal disruption.
Thank you for your patience and your trust in our company.
With best regards,
Your Variatel Team
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